Welcome to the Breathable-Shoe.com Help Centre
Here you will find answers to the most frequently asked questions about our products, orders, and services. If you cannot find the information you are looking for, please do not hesitate to contact our Customer Care team.
ORDERS AND DELIVERIES
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier’s website. You can use this to follow the progress of your delivery.
What are the delivery methods and costs?
We offer several delivery options, including standard and express services. Delivery costs and estimated timescales will be clearly displayed at the checkout before you complete your purchase.
Can I modify or cancel my order after placing it?
We begin processing orders immediately to ensure fast delivery. Therefore, it may not be possible to modify or cancel an order once it has been placed. Please contact our Customer Care team as soon as possible, and we will try to assist you.
What should I do if I haven’t received my order confirmation email?
Please first check your spam or junk email folder. If you cannot find the confirmation email, you can view your order status and details by logging into your account on our website.
RETURNS AND REFUNDS
What is your returns policy?
We want you to be completely satisfied with your purchase. You can return any unworn, undamaged items in their original packaging with all tags attached within a specified period from the delivery date. Please see our full Returns Policy for detailed instructions and timeframes.
How do I return an item?
Returns can be easily initiated through your account on our website. Navigate to your order history, select the item(s) you wish to return, and follow the step-by-step instructions to generate a returns authorisation. Then, simply send the package back to us using the recommended courier service.
How long does it take to receive a refund?
Once we receive and process your return, your refund will be issued. The time it takes for the refund to appear in your account depends on your bank or payment method, but it is typically completed within a few business days.
PRODUCT INFORMATION
What makes your shoes breathable?
Our footwear features exclusive innovative technology designed to allow feet to breathe while ensuring waterproof protection. This unique system promotes constant air circulation, enhancing comfort.
How should I care for my shoes?
To maintain the quality and functionality of your products, we recommend following the care instructions provided on the label inside each item and on our website. Generally, using a damp cloth for cleaning and avoiding direct heat sources for drying is advised.
Do you offer half sizes and wide fittings?
Our size range varies by collection. Please refer to the specific product page for available sizes. Each product page also features a detailed size guide to help you find your perfect fit.
MY ACCOUNT
How do I create an account?
You can create an account by clicking on the “My Account” icon and selecting “Register.” You will need to provide some basic information such as your name and a valid email address.
I forgot my password. What should I do?
On the login page, click on “Forgot your password?” You will be asked to enter the email address associated with your account. Instructions to reset your password will then be sent to you via email.
How can I update my personal details?
You can manage all your personal information, including your address book and password, in the “My Profile” section of your account after logging in.
WEBSITE SUPPORT
The website is not working correctly. What can I do?
For the best experience, please ensure your browser is updated to the latest version. Clearing your browser’s cache and cookies can also resolve many common browsing issues. If problems persist, please try accessing our site from a different browser or device.
Is my personal and payment data secure on your website?
We take data security extremely seriously. Our website uses advanced encryption technology to protect all your personal and financial information during transmission.
GENERAL QUESTIONS
Do you have physical stores?
Our products are available through our official online store and selected retail partners worldwide.
Where can I find information on promotions and discounts?
The best way to stay informed about our latest promotions, sales, and exclusive offers is to subscribe to our newsletter. You can also find current offers highlighted on our website’s homepage.
Do you offer a warranty on your products?
All our products are covered by a warranty against manufacturing defects for a specified period. This does not cover normal wear and tear or damage resulting from improper care or accident. Please refer to the warranty documentation provided with your product.
Need More Help?
For any other inquiries not addressed in our FAQ, our dedicated Customer Care team is here to assist you. Please visit the Contact Us section on our website to get in touch. We aim to respond to all queries as quickly as possible.